Identification
TASC aims to achieve sustainable development, and attaches great importance to corporate social responsibility (CSR). TASC identifies stakeholders in terms of how they affect TASC, and how they are affected by TASC; stakeholders are divided into the following broad categories: employees, customers, investors, and suppliers.
Communicate
In order to develop a better understanding of stakeholders’ views, TASC engages in communication with stakeholders on both a periodic and occasional basis in regard to issues of key concern to stakeholders, using different communication methods for different types of stakeholders, with the aim of achieving ongoing improvement and of realizing the goal of building mutual trust.
INVESTORS
Communication Methods
- The annual general meeting of shareholders is held every year in late June
- An annual report is prepared every year, in both Chinese-language and English-language versions, for the benefit of investors
- Important financial information is disclosed promptly on the Market Observation Post System (MOPS) and on TASC’s public website
- Major decisions made by the Board of Directors, important company news and business results summary reports etc. are disclosed on a regular basis
- TASC has established a contact window for its company spokesperson and deputy spokesperson, to be able to respond promptly to investor’s queries
- TASC has established a dedicated investor services e-mail address, to provide a channel for direct communication with investors
Topics of Concern
- Operational performance and profitability
- Business strategy
- Information transparency
- Risk management
- Corporate governance
- Legal and regulatory compliance
CUSTOMERS
Communication Methods
- Customer satisfaction monitoring
- Customer satisfaction survey
- Online customer support system
- Future growth potential
- TASC’s competitive advantage within the industry
- Continued improvement in profitability
- Periodic discussion meetings
- Questionnaire surveys
- Auditing
Topics of Concern
- Customer relationship management
- Toxic substances management
- Products and services
- Innovation management
- Ethics and integrity
- Sustainable development strategy
- Risk management
- Service quality
- Green products
SUPPLIERS
Communication Methods
- Regular meetings
- Supplier auditing
- Supplier management system
Topics of Concern
- Supplier management
- “Green” procurement
- Occupational health and safety
EMPLOYEES
Communication Methods
- Communication and exchange through various types of meetings, including labor-management meetings, welfare committee meetings, occupational safety committee meetings and operational management meetings, etc.
- Establishment of a corporate Intranet with dedicated web pages for providing information for employees
- Establishment of a dedicated e-mail address for the submission of employee complaints
- Provision of employee training and guidance
- Employee satisfaction surveys
Topics of Concern
- Sustainability of the Company’s operations
- Salaries and employee welfare
- Channels for communication
- Work environment
- Human rights